Info & Warranty

Orders

The following information is required: All orders must be in writing, quantity and style number, wood or metal frame finish, upholstery selection, routing and collect or prepaid freight, and the desired shipping date. Telephone orders will be taken as a courtesy; however a written purchase order, clearly marked “CONFIRMATION,” must follow immediately. Faxed or email-orders are accepted as a written order. Duplicate orders not marked as CONFIRMATION” are responsibility of the customer.

C.O.M. Orders

Eagle Products reserves the right to refuse C.O.M.; in any case all C.O.M. orders will be processed without any responsibility on our part. We require that a C.O.M. sample be submitted prior to receiving merchandise. Explicit instructions as to direction, match up, and the right side up of the fabric must be received by us prior to production. All C.O. Material is to be shipped to us freight prepaid and must be marked with the buyer’s name and P.O. number. Allow the factory to estimate yardage requirements for all C.O.M. orders. Our normal yardage is based on 54″ workable width, plain or small patterns, textures, and reasonable workability in both directions. Materials that have distinct textures, variable densities, stripes, patterns, or other factors that may influence pattern layout may require additional yardage.

Minimum Order

Minimum order is $500.00 list. For orders $250.00 – $499.00 list add 5% set up charge. For orders less than $249.00 list add 10% set up charge.

Terms

Net 30 days when credit granted by Eagle Products Co.. Customers without an established line of credit are required to place minimum 50% deposit when placing an order; the balance is due before shipment. A service charge of 1.5% per month (18% APR) will be added on all past due accounts. Credit may be established upon receipt of five trade references and one bank reference, subject to approval by our Credit Department.

Quotations

All written quotations are valid for 60 days from date of issue.

Limited Warranty

We warranty to the original purchaser any product manufactured by us for one year from date of purchase under normal use. Some metal frames, as shown in the price list, are warranted for seven years. No warranted is issued on upholstery materials; they are covered by warranties, if any, by the upholstery mills. No warranties whatsoever are made on C.O.M. This warranty shall be null and void if our product has been repaired or altered by anyone other than the manufacturer. This warranty is in lieu of all other warranties and any obligations, expressed or implied, and Eagle Products Co. neither assumes nor authorizes any person to accept liability whatsoever on our behalf. Negligence and/or failure to follow maintenance instructions will make this warranty null and void. CANE SEATS: Warranty does not cover cane seats, nor do we recommend use of cane seats for commercial use. Our obligation under this warranty is limited to credit for, or replacement of the defective item. Eagle Products will not assume labor charges for unauthorized field repairs. To make a claim under this warranty contact Eagle Products for a written Return Authorization Number and further instructions. This warranty may be voided if proper maintenance procedures are not followed.

Flammability Specifications

Eagle Products Co. uses a flame retarding foam in every upholstered seat produced by us. However, due to differences in specifications of laws in different states (such as California 133), should a product be required to meet certain specifications or a certification is required, please specify the particular needs prior to placing an order to the factory. Such a requirement may result in an additional up-charge.

Custom Finishes

In order to keep our prices as low as possible, Eagle Products Co. has standardized the finishes to four basic colors; however, on most wood items we are capable of finishing to match, or as specified, for an additional modest up-charge. A sample color chip from the factory must be approved by the customer in writing prior to production. All metal items are powder coated or plated. All items that are powder coated can be furnished in virtually any color. A surcharge may apply depending on quantity.

Partial Shipments

We reserve the right to make partial shipments, and invoice these shipments and to be paid as the invoices become due.

Storage

When merchandise is ready as per purchase order and the buyer is not ready to accept the shipment, we reserve the right to transfer goods to storage. Costs of transfer and storage will be charged to the buyer and we will deem such date of transfer as date of shipping and invoice on the same date. Should the factory elect to store the goods in one of our own warehouses, the above procedures and charges will still apply.

Returns

No returns will be accepted unless the item to be returned has been authorized for return by us in writing. All returns will be subject to a restocking Charge. No Authorized Returns will be accepted unless shipped prepaid and accompanied by a Return Authorization Number. CUSTOM ORDERS ARE NOT RETURNABLE.

Maintenance

As with any other product, to insure durability, safety, and customer satisfaction timely and regular maintenance is required. This involves inspecting your furniture, tightening all screws and bolts every month, cleaning and waxing as necessary. Cleaning wood products we suggest Old English Dark Oil on the darker finishes such as walnut, mahogany, etc., on the light finishes such as natural, maple or cherry, we recommend Lemon Oil. NEVER, EVER USE WATER. The dealer and any other specifying and reselling party must instruct the user about the maintenance requirements and that the chairs and barstools should only be used for sitting: THEY ARE NOT TO BE USED AS STOOLS, LADDERS, OR COAT HANGERS. The latter will affect the balance of the product.

Wood: Particular care should be taken in inspecting the seat rails and bottoms, and front side rails for loose joints and fasteners. A loose joint will transfer all forces on other joints which will also loosen, with the resultant possibility of the chair/barstool collapsing. ANY CHAIR OR BARSTOOL WITH A LOOSE JOINT OR A FASTENER MUST BE TAKEN OUT OF SERVICE IMMEDIATELY.

Steel: Chrome can be cleaned with a good automotive chrome cleaner. For touch up of small areas a rust-inhibiting chrome paint can be used. For powder/epoxy finishes use a mild solution of soap and water. Use automotive touch-up paint for small damaged areas after the preparing the area by sanding.

Upholstery: Vinyl can be cleaned with good automotive vinyl cleaner. Prompt action is necessary a some types of stains, such as ink, can become permanent if allowed to set. Fabric – because of differences in materials used in our fabrics, it is necessary to determine the type of yarn used to manufacture the particular fabric and the use the recommended cleaning agent for that type of fabric. Use of the wrong agent may result in damage to the fabric.

Routine Care For Laminate: To clean the surface, use a damp cloth or sponge and a mild soap or detergent. Difficult stains such as coffee or tea can be removed using a mild household cleaner/detergent and a soft bristle brush, repeating as necessary. If a stain persists, use a paste of baking soda and water and apply with a soft bristled brush. Light scrubbing for 10 to 20 strokes should remove most stains. Although baking soda is a low abrasive, excessive scrubbing or exerting too much force could damage the decorative surface, especially if it has a gloss finish. Stubborn stains that resist any of the above cleaning methods may require the use of undiluted household bleach or nail polish remover. Apply the bleach or nail polish remover to the stain and let stand no longer than two minutes. Rinse thoroughly with warm water and wipe dry. This step may be repeated if the stain appears to be going away and the color of the laminate has not been affected.

WARNING: Prolonged exposure of the laminate surface to bleach will cause discoloration. Should you need help with an unusual problem, please call the Wilsonart toll free Hotline at (800) 433-3222.

Special Tips: Always rinse laminate surfaces after cleaning! Failure to rinse after cleaning is the single greatest cause of damage to a laminate surface. If even a small amount of cleaning solution remains on the surface, moisture from cups or dishes can reactivate it and result in permanently-etched scars. Always rinse thoroughly with clean water and a clean cloth. Remember to use a cutting board. Sharp knives can damage the surface of Laminate, marring its beauty and lowering wear and stain resistance. Wilsonart Laminate may need occasional dusting depending on where it’s used. To keep the surface beautiful, use a non-oily furniture spray. (Remember to clean the spray off several times a year to prevent build-up.) Furniture polish can also help hide fine scratches in the surface.

Restaurant Cleaning

Often we come across a restaurant being cleaned just before opening or after closing. To vacuum or sweep the floor without impedance, the chairs are flipped over and placed upside down onto the table tops, the barstools onto the bar.

Don’t  do that.

Invariably, some of them will fall down, either because of somebody passing by, or the vacuum cord hooking up and pulling on them. We do make our chairs to handle some heavy use and abuse, but there is a limit to the latter. Pile driving is not one of our design criteria, but that is exactly what happens when the chair or a barstool is knocked off a table or off a bar height, time after time. Something will break.

So, please, don’t do that.

Sometimes a table needs to be moved, which often becomes a job for a server or a busboy. He grabs a table (if he can, lifts it up in the air) and drops it where it is needed.

Don’t do that.

For one, you can pull the back muscles. You can also break the table base or lose some leveling glides. Your table bases have two major parts made of cast iron. There are several advantages for using cast iron for table bases: for one, it is very strong; two, it will not bend; three, it adds weight and balance to the the table top.

However, it is also quite brittle. So when you have to move a table, use at least two people, lift it up, move to the desired location, then lower it gently. Do not drop it down. Lower it gently.

Special Services

In order to show our appreciation to our loyal customers we will re-glue, re-screw and re-pin any of the chairs manufactured by us, at no charge to the customer, except for the re-upholstery if requested. The freight to and from the plant will be responsibility of the customer.

Shipments & Damage

Claims Shipping will be “best way” unless carrier preference is indicated and only as long as the carrier indicated serves Company point of shipment. We do not assume any responsibility for any differences in freight charges. We are not responsible for any damage in transit, or any delay in transit. Any variances as to quantities or specifications of goods received must be communicated to us within three days of receipt of merchandise. Any shortage, or sign of damage, MUST be noted on the freight bill before accepting delivery. If damage is discovered after delivery, purchaser MUST notify carrier at once to request inspection and claim instructions within ten days of receipt of shipment. Refusal to accept goods from carrier does not relieve purchaser of responsibility of filing claims with carrier or of payment for the merchandise. Title and risk of loss of the products shall pass to the customer upon Eagle Products Co. delivery to the carrier. All goods are property of purchaser upon our transfer of merchandise to carrier.

Conditions of Sale

By electing to purchase any goods or services from Eagle Chair, Inc. Buyer expressly consents and agrees to be bound by each of the following terms and conditions:

1. TERMS OF SALE AND CREDIT. All orders are subject to acceptance by Eagle Chair, Inc. All goods will be sold F.O.B. Houston  plant unless otherwise provided on the invoice. All prices are exclusive of sales taxes, shipping, and handling; all such taxes and  charges will be paid by Buyer.  Eagle Chair may immediately terminate Buyer’s ability, if any, to purchase goods on credit  at any time in Eagle Chair’s sole discretion.

2. TERMS OF PAYMENT. Payment for all goods sold on open account will be due and payable pursuant to the terms and conditions stated on each invoice. Any sums not paid within the invoice terms are subject to a service charge of 1.5% per month or the maximum  rate permitted by law, whichever is lower. Buyer will be ineligible for any discount if Buyer has an overdue balance.

Failure to promptly pay any invoice according to its terms will constitute a default by Buyer under all invoices issued by  Eagle Chair. Such a default will entitle Eagle Chair to withhold and reclaim goods described in all invoices and purchase orders.

3. PRICES. Prices are subject to change without notice. All orders received by Eagle Chair are accepted by Order/Acknowledgement. Orders will be invoiced at the prices shown in Order Acknowledgment. The amount reflected in any Eagle Chair invoice will be deemed accepted and conclusively binding upon Buyer as an account stated unless Buyer notifies Eagle Chair in writing or by fax within 24 hours days after the date of the Order/Acknowledgement.

4. SECURITY AGREEMENT. To secure payment and performance of all of Eagle Chair’s current and future obligations to Eagle Chair, Buyer grants to Eagle Chair a security interest in all inventory and equipment that Buyer has purchased or will at any time in the future purchase from Supplier, and in all accounts, other forms of receivables, documents, instruments, returns, and general intangibles that are related in any way to the inventory and equipment. A copy of this agreement may be filed as a financing statement, in which case Buyer is the debtor and Eagle Chair, Inc. is the secured party.

5. LIMITED WARRANTY. We warranty to the original purchaser any product manufactured by us for one year from date of purchase under normal use. Some metal frames, as shown in the price list, are warranted for seven years. No warranty is issued on upholstery materials; they are covered by warranties, if any, by the upholstery mills. No warranties whatsoever are made on C.O.M. This warranty shall be null and void if our product has been repaired or altered by anyone other than the manufacturer. This warranty is in lieu of  all other warranties and any obligations, expressed or implied, and Eagle Chair neither assumes nor authorizes any person to accept liability whatsoever on our behalf. Negligence and/or failure to follow maintenance instructions will make this warranty null and void. Warranty does not cover cane seats, nor do we recommend use of cane seats for commercial use.

All of Eagle Chair products unless specifically labeled are for indoor use only; any damage caused by exposure to elements will void this warranty immediately as will any exposure to any harsh, acidic or caustic agents or elements. Only items specifically described and labeled as designed for outdoor use, such as OUTDOOR aluminum chairs, barstools and tables are covered under this warranty for 1 year.

Our obligation under the warranty is limited to credit for, or replacement of the defective item. In no event shall liability under this warranty exceed the original purchase price of the product. Eagle Chair will not assume labor charges for unauthorized field repairs.

To make a claim under this warranty, contact Eagle Chair for a written Return Authorization Number and further instructions.

This warranty may be voided if proper maintenance procedures are not followed.

6. FORCE MAJEURE. If a delivery date is specified, that date will be extended to the extent that delivery is delayed by reason of fire, flood, war, riot, strike, natural disaster, or any other event.

7. SHIPMENTS AND DAMAGE CLAIMS. Shipping will be “best way” unless carrier preference is indicated and only as long as the carrier indicated serves Company point of shipment. Eagle Chair does not assume any responsibility for any differences in freight charges. We are not responsible for any damage in transit, or any delay in transit. Any variances as to quantities or specifications of goods received must be communicated to Eagle Chair within three days of receipt of merchandise. Any shortage, or sign of damage, MUST be noted on the freight bill before accepting delivery. If damage is discovered after delivery, purchaser MUST notify carrier at once to request inspection and claim instructions within five days of receipt of shipment. Refusal to accept goods from carrier does not relieve purchaser of responsibility of filing claims with carrier or of payment for the merchandise. Title and risk of loss of the products shall pass to the customer upon Eagle Chair delivery to the carrier. All goods are property of purchaser upon our transfer of merchandise to carrier.

8.STORAGE. When merchandise is ready as per Purchase Order and the buyer is not ready to accept the shipment, we reserve the  right to transfer goods to storage. Costs of transfer and storage will be charged to the buyer and we will deem such date of transfer  as date of shipping and invoice on the same date. Should the factory elect to store the goods in one of our own warehouses, the above procedures and charges will apply.

8. MISCELLANEOUS. Any portion of this agreement that is found to be unenforceable will not invalidate the remainder of this agreement  Any delay in enforcing or any failure to enforce any provision of this agreement will not be deemed a waiver of any other or subsequent breach of this agreement unless the waiver is in writing and is signed by an officer of Eagle Chair, Inc. Caption headings are for convenience of reference only and will not affect the interpretation of this agreement. Buyer has had the opportunity to consult with an attorney with respect to this agreement and has either reviewed this agreement with its attorney or waived the right. Therefore, ambiguous terms will be construed without regard to authorship.

The terms “including” and “includes” are not limiting in any way.

8. COSTS AND ATTORNEY FEES; CHOICE OF LAW; CONSENT TO JURISDICTION. Buyer will pay all costs, collection agency commissions, expenses, and reasonable attorney fees (including at trial and on appeal) Eagle Chair, Inc. may incur in any manner of collection of any sums past due.

If this agreement becomes the subject of any suit, arbitration, or other proceeding or if Buyer becomes the subject of any bankruptcy proceeding (including with respect to any motion for relief from the automatic stay, objection to a plan or reorganization, or confirmation or other similar proceeding), Eagle Chair, Inc. will be entitled to its costs and attorney fees, whether incurred in the proceeding or in any post-judgment proceeding. Texas law, without resort to its choice of law provisions, will govern. The parties consent to the non-exclusive jurisdiction of and venue in any state or federal court located in Harris County, Texas. This means that Eagle Chair may file suit against Buyer in any court located in Harris County, Texas.

9. ENTIRE AGREEMENT; MODIFICATIONS. This agreement, together with Supplier’s invoices, contains the entire under-standing between the parties. Buyer acknowledges that there are no other terms, conditions, warranties, or representations other than those contained in this agreement and Eagle Chair’s invoices. No supplement, modification, or amendment of this agreement will be binding unless it is executed in writing by an officer of EagleChair, Inc.

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