Information / Warranty

History  

We opened our doors in 1984 in a small shop here in Houston Texas and have grown to a multi-building plant where we manufacture our products and keep offices. Eagle Chair is a family owned company where every product that leaves our plant represents the family name. We proudly stand behind our products.

Orders

The following information is required: All orders must be in writing, quantity and style number, wood or metal frame finish, upholstery selection, routing and collect or prepaid freight, and the desired shipping date. Telephone orders will be taken as a courtesy; however a written purchase order, clearly marked "CONFIRMATION," must follow immediately. Faxed or email-orders are accepted as a written order. Duplicate orders not marked as CONFIRMATION" are responsibility of the customer.

C.O.M. Orders 

Eagle Products reserves the right to refuse C.O.M.; in any case all C.O.M. orders will be processed without any responsibility on our part. We require that a C.O.M. sample be submitted prior to receiving merchandise. Explicit instructions as to direction, match up, and the right side up of the fabric must be received by us prior to production. All C.O. Material is to be shipped to us freight prepaid and must be marked with the buyer's name and P.O. number. Allow the factory to estimate yardage requirements for all C.O.M. orders. Our normal yardage is based on 54" workable width, plain or small patterns, textures, and reasonable workability in both directions. Materials that have distinct textures, variable densities, stripes, patterns, or other factors that may influence pattern layout may require additional yardage

Minimum Order 

Minimum order is $500.00 list. For orders $250.00 - $499.00 list add 5% set up charge. For orders less than $249.00 list add 10% set up charge.

Terms

Net 30 days when credit granted by Eagle Products Co.. Customers without an established line of credit are required to place minimum 50% deposit when placing an order; the balance is due before shipment. A service charge of 1.5% per month (18% APR) will be added on all past due accounts. Credit may be established upon receipt of five trade references and one bank reference, subject to approval by our Credit Department.

Quotations

All written quotations are valid for 60 days from date of issue.

Limited Warranty

We warranty to the original purchaser any product manufactured by us for one year from date of purchase under normal use. Some metal frames, as shown in the price list, are warranted for seven years. No warranted is issued on upholstery materials; they are covered by warranties, if any, by the upholstery mills. No warranties whatsoever are made on C.O.M. This warranty shall be null and void if our product has been repaired or altered by anyone other than the manufacturer. This warranty is in lieu of all other warranties and any obligations, expressed or implied, and Eagle Products Co. neither assumes nor authorizes any person to accept liability whatsoever on our behalf. Negligence and/or failure to follow maintenance instructions will make this warranty null and void. CANE SEATS: Warranty does not cover cane seats, nor do we recommend use of cane seats for commercial use. Our obligation under this warranty is limited to credit for, or replacement of the defective item. Eagle Products will not assume labor charges for unauthorized field repairs. To make a claim under this warranty contact Eagle Products for a written Return Authorization Number and further instructions. This warranty may be voided if proper maintenance procedures are not followed

Flammability Specifications

 Eagle Products Co. uses a flame retarding foam in every upholstered seat produced by us. However, due to differences in specifications of laws in different states (such as California 133), should a product be required to meet certain specifications or a certification is required, please specify the particular needs prior to placing an order to the factory. Such a requirement may result in an additional up-charge.

Custom Finishes

In order to keep our prices as low as possible, Eagle Products Co. has standardized the finishes to four basic colors; however, on most wood items we are capable of finishing to match, or as specified, for an additional modest up-charge. A sample color chip from the factory must be approved by the customer in writing prior to production. All metal items are powder coated or plated. All items that are powder coated can be furnished in virtually any color. A surcharge may apply depending on quantity.

Partial Shipments

We reserve the right to make partial shipments, and invoice these shipments and to be paid as the invoices become due.

Storage

When merchandise is ready as per purchase order and the buyer is not ready to accept the shipment, we reserve the right to transfer goods to storage. Costs of transfer and storage will be charged to the buyer and we will deem such date of transfer as date of shipping and invoice on the same date. Should the factory elect to store the goods in one of our own warehouses, the above procedures and charges will still apply.

Returns

No returns will be accepted unless the item to be returned has been authorized for return by us in writing. All returns will be subject to a restocking Charge. No Authorized Returns will be accepted unless shipped prepaid and accompanied by a Return Authorization Number. CUSTOM ORDERS ARE NOT RETURNABLE.

Maintenance

As with any other product, to insure durability, safety, and customer satisfaction timely and regular maintenance is required. This involves inspecting your furniture, tightening all screws and bolts every month, cleaning and waxing as necessary. Cleaning wood products we suggest Old English Dark Oil on the darker finishes such as walnut, mahogany, etc., on the light finishes such as natural, maple or cherry, we recommend Lemon Oil. NEVER, EVER USE WATER. The dealer and any other specifying and reselling party must instruct the user about the maintenance requirements and that the chairs and barstools should only be used for sitting: THEY ARE NOT TO BE USED AS STOOLS, LADDERS, OR COAT HANGERS. The latter will affect the balance of the product.

Wood: Particular care should be taken in inspecting the seat rails and bottoms, and front side rails for loose joints and fasteners. A loose joint will transfer all forces on other joints which will also loosen, with the resultant possibility of the chair/barstool collapsing. ANY CHAIR OR BARSTOOL WITH A LOOSE JOINT OR A FASTENER MUST BE TAKEN OUT OF SERVICE IMMEDIATELY.

Steel: Chrome can be cleaned with a good automotive chrome cleaner. For touch up of small areas a rust-inhibiting chrome paint can be used. For powder/epoxy finishes use a mild solution of soap and water. Use automotive touch-up paint for small damaged areas after the preparing the area by sanding.

Upholstery: Vinyl can be cleaned with good automotive vinyl cleaner. Prompt action is necessary a some types of stains, such as ink, can become permanent if allowed to set. Fabric - because of differences in materials used in our fabrics, it is necessary to determine the type of yarn used to manufacture the particular fabric and the use the recommended cleaning agent for that type of fabric. Use of the wrong agent may result in damage to the fabric.

Routine Care For Laminate:

To clean the surface, use a damp cloth or sponge and a mild soap or detergent. Difficult stains such as coffee or tea can be removed using a mild household cleaner/detergent and a soft bristle brush, repeating as necessary. If a stain persists, use a paste of baking soda and water and apply with a soft bristled brush. Light scrubbing for 10 to 20 strokes should remove most stains. Although baking soda is a low abrasive, excessive scrubbing or exerting too much force could damage the decorative surface, especially if it has a gloss finish. Stubborn stains that resist any of the above cleaning methods may require the use of undiluted household bleach or nail polish remover. Apply the bleach or nail polish remover to the stain and let stand no longer than two minutes. Rinse thoroughly with warm water and wipe dry. This step may be repeated if the stain appears to be going away and the color of the laminate has not been affected.

WARNING: Prolonged exposure of the laminate surface to bleach will cause discoloration. Should you need help with an unusual problem, please call the Wilsonart toll free Hotline at (800) 433-3222.

Special Tips: Always rinse laminate surfaces after cleaning! Failure to rinse after cleaning is the single greatest cause of damage to a laminate surface. If even a small amount of cleaning solution remains on the surface, moisture from cups or dishes can reactivate it and result in permanently-etched scars. Always rinse thoroughly with clean water and a clean cloth. Remember to use a cutting board. Sharp knives can damage the surface of Laminate, marring its beauty and lowering wear and stain resistance. Wilsonart Laminate may need occasional dusting depending on where it's used. To keep the surface beautiful, use a non-oily furniture spray. (Remember to clean the spray off several times a year to prevent build-up.) Furniture polish can also help hide fine scratches in the surface.

Special Services

In order to show our appreciation to our loyal customers we will re-glue, re-screw and re-pin any of the chairs manufactured by us, at no charge to the customer, except for the re-upholstery if requested. The freight to and from the plant will be responsibility of the customer.

Shipments and Damage

Claims Shipping will be "best way" unless carrier preference is indicated and only as long as the carrier indicated serves Company point of shipment. We do not assume any responsibility for any differences in freight charges. We are not responsible for any damage in transit, or any delay in transit. Any variances as to quantities or specifications of goods received must be communicated to us within three days of receipt of merchandise. Any shortage, or sign of damage, MUST be noted on the freight bill before accepting delivery. If damage is discovered after delivery, purchaser MUST notify carrier at once to request inspection and claim instructions within ten days of receipt of shipment. Refusal to accept goods from carrier does not relieve purchaser of responsibility of filing claims with carrier or of payment for the merchandise. Title and risk of loss of the products shall pass to the customer upon Eagle Products Co. delivery to the carrier. All goods are property of purchaser upon our transfer of merchandise to carrier.

©Eagle Chair Inc, 1996